Delivery

Hello and welcome to the Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery.

You can purchase your items online and pick them up at our street store, or ship them directly to your doorstep. We use the best carriers in the business to make sure your order gets to you on time: DHL, DPD, SMARTPOST or usual mail service. From the Secure Checkout page you'll see your item description, price and delivery cost. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

Delivery in Estonia

FREE SHIPPING/TAKE BY MYSELF - You can purchase your items online and pick them up at our street stores in Tallinn: Charmstudio Filmi 6, Miracle Studio Paldiski mnt 29 and Estee Salon Juhkentali 15 Tallinn, Estonia. We are open from M-F 10.00 am to 20.00 pm and S-S 10.00 am to 20.00 pm.

SMARTSPOST PARCEL MACHINE - Your parcel will arrive to the parcel machine on the next day after posting.

OMNIVA PARCEL MACHINE - Your parcel will arrive to the parcel machine on the next day after posting.

OMNIVA COURIER - Your parcel will arrive in 3 days after posting. The courier service works from monday to friday or saturday depending on the destination of the recipient.

Finland, Europe and worldwide delivery

DELIVERY TO THE CLOSEST POST OFFICE - Parcel will arrive (usually 5-12 working days in the EU, worldwide up to 21 working days) to the nearest post office. It is possible to track the parcel with a tracking number.

SMARTPOST FINLAND PARCEL MACHINE - Parcel will arrive to Helsinki area in 1-2 working days, other areas in Finland 3-5 days.

DPD COURIER EU - DPD courier is a door-to-door delivery service for parcels going to Finland, EU. The parcel will arrive in 5-6 working day after posting to recipients in EU.

EMS WORLDWIDE - Express mail service is a door-to-door delivery service for parcels going to Finland, Europe and Worldwide. The parcel will arrive in 3-6 working days depending on destination country.

DHL COURIER WORLDWIDE - DHL courier is a door-to-door delivery service for parcels going to Finland, Europe and Worldwide. The parcel will arrive on the next working day after posting to 90% of recipients in Europe.

Terms & Conditions

validity of terms and conditions of sale

The terms and conditions of sale shall apply to the rights and obligations arising between the customers of Charmkit's online store (hereafter referred to as Customer) and Charmland SIA (hereafter referred to as Charmkit) with the purchase of goods. In addition to these terms and conditions, the legal relationships arising from the purchase of products from Charmkit's online store shall be regulated by the legislation applicable in the Republic of Latvia. Charmkit shall reserve the right to change the terms and conditions of sale and the prices. These changes will be displayed on Charmkit's web page.

price information

All prices at Charmkit's online store do not include tax.

placing an order

To order, find the items you wish to order and add them to your shopping cart. You can view the items in your shopping cart by clicking on the cart icon on the top of the web page. You can change the quantity of items in your shopping cart by writing the desired number in the appropriate field. If you want to delete the item from your cart, click on the cross placed on the same line with the item, after the price. Before proceeding with your order, please choose a preferred delivery method. To proceed with your order, please click on “proceed to checkout“. If you are a registered user of Charmkit's online store, proceed to log in to your account. If you are making your first order, please fill in your contact details in the required fields of “new customer“. To confirm your order, click on “order and pay“. Next, a pro forma invoice will be generated and you can proceed immediately with a payment using your credit card, a bank link or by making a bank transfer. An order confirmation and a copy of your invoice will be sent to your email address. You can view your orders history and invoices any time you want under „My account“. Your order will be shipped after the receipt of payment.

entry into force of the contract of sale

The consumer undertakes to pay for the order after clicking „order and pay“. The contract of sale shall enter into force after the receipt of the payment made by Customer on the bank account of Charmland SIA.

delivery

After the entry into force of the contract of sale (after the receipt of the payment made by Customer), Charmkit will assemble the order and hands it over to the company's logistics partners for delivery. In order to avoid delays in delivery, the order forms have to be filled in carefully and the delivery information submitted should be accurate and valid. Products damaged (but not its packaging) during transportation shall be replaced to Customer. Should the replacement be impossible, Customer shall receive a refund equal to the price of the products. Charmkit shall not be held responsible for a delay in delivery if the goods were handed over to the logistics partners on time, but the delivery was delayed due to circumstances that Charmkit could not foresee or control.

return policy

Items purchased through Charmkit online store may be returned within 14 days of the date of the receipt. Should Customer find the purchased item unsuitable, s/he can return it to the online store without indicating the cause for return. If Customer wishes to return purchased items, please contact customer support at +37255620855 or send an email to charmkit@charmkit.eu. Purchased items must be returned immediately, but no later than within 14 days following the submission of the request for withdrawal. The right to withdraw shall not apply to body, hand, hair care, and skin cosmetics. The right to withdraw shall cover items that are unused and the package intact and undamaged. Should it become inevitable that Customer has to pay the return costs, the online store shall refund the cost of purchased items and return costs no later than within 14 days following the receipt of the request for withdrawal. The withdrawal period of 14 days shall not apply to the following items: - items produced in accordance with Customer's personal needs; - items produced custom-made according to conditions set out by Customer; - items unsuitable for return due to health protection and hygiene reasons or if their packaging is removed after delivery; - items mixed or diluted with some other product or items, so that they can no longer be separated from each other; - items used for business and professional activity purposes; - breakdown or failure resulting from improper use of the appliance (failure to follow instructions for use); - appliance that had been plugged in wrong voltage; - broken items or items with mechanical damage (e.g. after falling); - in the event of ordinary wear and tear or in the event of faults which do not cause the appliance's depreciation of value nor impair its use; - the appliance has undergone repairs by a technician/repair center not authorized by the manufacturer. If Customer does not receive the items he had ordered, or the items delivered do not correspond to the description provided on the web page, or items appear defective, Customer may, instead of filing a request for withdrawal within 14 days of receipt, use his/her right to present a complaint arising from the law.

force majeure

Charmkit shall not be held liable for the damage caused or for delivery delays, if the damage or delay is caused due to circumstances Charmkit could not foresee or control.

The use of the purchased items/goods for business or professional activity purposes (incl. legal persons)

In the event where purchased items have been used for business or professional activity purposes or have been purchased by a legal person, the ordinary complaints procedure shall not apply. In these cases, the period for filing a complaint is usually 6 months or over – depending on the time limits set by the manufacturer. During this period, if the manufacturer's defect had been detected, the item will be replaced or will undergo a repair. The items shall not be subject to retun if: - items are produced in accordance with Customer's personal needs; - items are produced custom-made according to conditions set out by Customer; - items are unsuitable for return due to health protection and hygiene reasons or if their packaging is removed after delivery (cosmetics etc); - items are mixed or diluted with some other product or items, so that they can no longer be separated from each other; - items are used for business and professional activity purposes; - items have a failure resulting from improper use (failure to follow instructions for use); - appliance was plugged in wrong voltage; - items have mechanical damage or are broken (e.g. after falling); - in the event of ordinary wear and tear or in the event of faults which do not cause the appliance's depreciation of value nor impair its use; - the appliance has undergone repairs by a technician/repair center not authorized by the manufacturer.

Processing of personal data

The information and personal data collected when visiting Charmkit online store and during the processing of orders shall be treated as confidential and shall not be disclosed to third parties. Encrypted communication with banks during the payment of goods ensures the security of Customer's personal bank details.

Complaints procedure

Charmkit shall be held liable for the non-compliance or defects of the goods sold to Customer that occur within two years from the receipt of these goods by Customer. Should goods be found non-compliant or have defects, please send the complaint to charmkit@charmkit.eu. The complaint should contain the following information: Customer's name and contact details; 1.Date of presenting a complaint; 2.Description of the product's defects; 3.Complaint being presented to Charmkit; Reference to documents, confirming the fact of the transaction or a warranty, or provide their copies in the attachment. Charmkit will reply to a complaint in writing within 15 days as of the receipt of the complaint from Customer. If Charmkit is unable to provide a response to the Customer's complaint within 15 days, Charmkit will inform Customer of that in writing, stating the reason for delay and the date by which the response will be provided. Charmkit shall not assume liability for defects that have resulted through the Consumer's fault, either due to improper storage or non-intended use of products. Defects are product defects, not defects of packaging. Should the goods appear to be non-compliant to the contract's terms and conditions, or have defects or malfunctions, Customer shall have the right to demand the repair or replacement of the goods. If the repair or replacement is impossible, or proves unsuccessful, or causes Customer unreasonable inconvenience, Customer shall retain the right to withdraw from the contract and claim the return of money.