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Terms & Conditions

Validity of terms and conditions of sale

The terms and conditions of sale shall apply to the rights and obligations arising between the customers of Charmkit's online store (hereafter referred to as Customer) and WINFORM LTD (hereafter referred to as Charmkit) with the purchase of goods. In addition to these terms and conditions, the legal relationships arising from the purchase of products from Charmkit's online store shall be regulated by the legislation applicable in the Republic of Estonia. Charmkit shall reserve the right to change the terms and conditions of sale and the prices. These changes will be displayed on Charmkit's web page.

Price information

All prices at Charmkit's online store include tax.

Placing an order

To order, find the items you wish to order and add them to your shopping cart. You can view the items in your shopping cart by clicking on the cart icon on the top of the web page. You can change the quantity of items in your shopping cart by writing the desired number in the appropriate field. If you want to delete the item from your cart, click on the cross placed on the same line with the item, after the price. Before proceeding with your order, please choose a preferred delivery method. To proceed with your order, please click on “proceed to checkout“.
If you are a registered user of Charmkit's online store, proceed to log in to your account. If you are making your first order, please fill in your contact details in the required fields of “new customer“.
To confirm your order, click on “order and pay“.
Next, a pro forma invoice will be generated and you can proceed immediately with a payment using your credit card, a bank link or by making a bank transfer. An order confirmation and a copy of your invoice will be sent to your email address. You can view your orders history and invoices any time you want under „My account“.
Your order will be shipped after the receipt of payment.

Payment methods
Charmkit online shop offers the following payment methods: 
Bank links – you can pay for your order using a bank link. By clicking on a bank link, you will be redirected to the Internet bank: Swedbank, SEB, LHV, Nordia, Krediidipank, Pocopay. After entering your user ID and passwords, you will log into your Internet bank, where you will find a pre-filled payment order with the amount to be paid for products purchased at charmkit.eu.
Credit card – after placing the order, you will be automatically directed to a secure environment of Maksekeskus AS for making the payment. There, you will find a pre-filled payment order with the amount to be paid. After entering the card number, security code (a 3-digit code on the back of the card) and the validity term of the card, Maksekeskus AS shall authorise the transaction at the Customer’s bank.
When requesting card data, SSL-protocol, the MasterCard SecureCode and Verified by Visa security programs are used, which ensure that the exchanged information cannot be intercepted or altered by unauthorised persons.
Paypal link – you can pay for your order using Paypal link. Proforma invoice – after the order is confirmed, a proforma invoice will be sent to the Purchaser’s email address, which s/he can pay via his/her bank account.
Gift card – Charmkit gift cards can be used for paying in our beauty salon only. Gift cards may not be used in Charmkit online shop. You can use several gift cards to pay for your purchase. If the value of the gift card is insufficient for the purchase you want to make, you may make up the difference through payment by cash or bank card. Should the total price of your purchase be less than the value of your gift card, we do not compensate the difference. 
Currency in which payments can be accepted: US Dollar, Lithuanian litt, Euro, Danish krone. For further queries, please contact Charmkit Customer Support at +372 55527053.
entry into force of the contract of sale

The consumer undertakes to pay for the order after clicking „order and pay“. The contract of sale shall enter into force after the receipt of the payment made by Customer on the bank account of Charmkit LTD.

Delivery

After the entry into force of the contract of sale (after the receipt of the payment made by Customer), Charmkit will assemble the order and hands it over to the company's logistics partners for delivery. In order to avoid delays in delivery, the order forms have to be filled in carefully and the delivery information submitted should be accurate and valid. Products damaged (but not its packaging) during transportation shall be replaced to Customer. Should the replacement be impossible, Customer shall receive a refund equal to the price of the products. Charmkit shall not be held responsible for a delay in delivery if the goods were handed over to the logistics partners on time, but the delivery was delayed due to circumstances that Charmkit could not foresee or control.

Return policy

Items purchased through Charmkit online store may be returned within 14 days of the date of the receipt. Should Customer find the purchased item unsuitable, s/he can return it to the online store without indicating the cause for return. If Customer wishes to return purchased items, please contact customer support at +372 55527053 or send an email to [email protected] . Purchased items must be returned immediately, but no later than within 14 days following the submission of the request for withdrawal. The right to withdraw shall not apply to body, hand, hair care, and skin cosmetics. The right to withdraw shall cover items that are unused and the package intact and undamaged. Customer has to pay the return costs, the online store shall refund the cost of purchased items without shipping and return costs no later than within 14 days following the receipt of the returned order.
The withdrawal period of 14 days shall not apply to the following items:
- items produced in accordance with Customer's personal needs;
- items produced custom-made according to conditions set out by Customer;
- items unsuitable for return due to health protection and hygiene reasons or if their packaging is removed after delivery;
- items mixed or diluted with some other product or items, so that they can no longer be separated from each other;
- items used for business and professional activity purposes;
- breakdown or failure resulting from improper use of the appliance (failure to follow instructions for use);
- appliance that had been plugged in wrong voltage;
- broken items or items with mechanical damage (e.g. after falling);
- in the event of ordinary wear and tear or in the event of faults which do not cause the appliance's depreciation of value nor impair its use;
- the appliance has undergone repairs by a technician/repair center not authorized by the manufacturer.
If Customer does not receive the items he had ordered, or the items delivered do not correspond to the description provided on the web page, or items appear defective, Customer may, instead of filing a request for withdrawal within 14 days of receipt, use his/her right to present a complaint arising from the law.

Force majeure

Charmkit shall not be held liable for the damage caused or for delivery delays, if the damage or delay is caused due to circumstances Charmkit could not foresee or control.

The use of the purchased items/goods for business or professional activity purposes (incl. legal persons)

In the event where purchased items have been used for business or professional activity purposes or have been purchased by a legal person, the ordinary complaints procedure shall not apply. In these cases, the period for filing a complaint is usually 6 months or over – depending on the time limits set by the manufacturer. During this period, if the manufacturer's defect had been detected, the item will be replaced or will undergo a repair.
The items shall not be subject to retun if:
- items are produced in accordance with Customer's personal needs;
- items are produced custom-made according to conditions set out by Customer;
- items are unsuitable for return due to health protection and hygiene reasons or if their packaging is removed after delivery (cosmetics etc);
- items are mixed or diluted with some other product or items, so that they can no longer be separated from each other;
- items are used for business and professional activity purposes;
- items have a failure resulting from improper use (failure to follow instructions for use);
- appliance was plugged in wrong voltage; - items have mechanical damage or are broken (e.g. after falling);
- in the event of ordinary wear and tear or in the event of faults which do not cause the appliance's depreciation of value nor impair its use;
- the appliance has undergone repairs by a technician/repair center not authorized by the manufacturer.

Processing of personal data

The information and personal data collected when visiting Charmkit online store and during the processing of orders shall be treated as confidential. Encrypted communication with banks during the payment of goods ensures the security of Customer's personal bank details. The controller of the personal data of the Charmkit online shop is Charmkit OÜ (registry code: 11709351). 
What personal data is processed: - name, phone number and email address; - delivery address; - bank account number; - cost of goods and services and data related payments (purchase history); - customer support data.  Why personal data are processed: Personal data are used to manage the customer’s orders and deliver goods.  For the execution of the payments, the necessary personal information is transferred to the authorized processor to Maksekeskus AS. Purchase history details (date of purchase, goods, quantity, customer’s data) are used for preparing summaries of goods and services purchased and for analysing customer preferences. The bank account number is used to reimburse payments to the customer.  Personal data such as email, phone number and the customer's name are processed to handle any issues relating to the provision of goods and services (customer support).  The IP address or other web identifiers of a user of the online shop are processed for the provision of the online shop as an information society service and for web use statistics.  Personal data are processed for the purpose of performing a contract concluded with the customer.  Personal data are processed for performing legal obligations (such as accounting and the settlement of consumer complaints). Data are processed with the customer's consent for performing the following operations: the sending of the newsletter.  Recipients of personal data: Personal data are transmitted to the customer support of the online shop for managing purchases and purchase history and for settling any problems that the customers may have. The name, phone number and email address are transmitted to the transport service provider selected by the customer. When the goods are delivered by a courier, the customer’s address is also transmitted together with the contact details. If the accounts of the web shop are kept by a service provider, the personal data are transmitted to the service provider for performing accounting operations. Personal data may be transmitted to IT service providers if this is necessary for ensuring the functionality of the online shop or for data hosting. Security and access to data: Personal data are stored in the servers of Zone, which are located on the territory of a member state of the European Union or states of the European Economic Area. Data may be transferred to the countries whose data protection levels have been assessed as adequate by the European Commission and to the companies in the USA who have joined the Privacy Shield framework. Personal data can be accessed by the staff of the online shop in order to settle technical issues related to the use of the online shop and to provide customer support. The online shop takes appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure. Personal data are transmitted to the data processors of the online shop (such as the providers of transport and data hosting services) and processed under contracts concluded between the online shop and the processors. The processors must ensure appropriate safeguards when processing personal data. Access to and rectification of personal data: Personal data can be accessed and rectified in the user profile of the online shop. When a purchase has been made without a user account, personal data can be accessed through customer support. Withdrawal of consent: Where personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw his/her consent by notifying customer support by email. Storage: Personal data are erased upon the closure of a customer account of the online shop, unless the storage of the data is necessary for accounting purposes or for the settlement of consumer disputes. For online purchases made without a customer account, the purchase history is stored for three years. In the event of disputes concerning payments and consumer disputes, the personal data are stored until the claim is satisfied or until the end of the limitation period. Personal data needed for accounting purposes are stored for seven years. Erasure: For the erasure of the personal data, customer support must be contacted via email. Requests of erasure are responded to no later than within one month and the period of erasure shall be specified. Transmission: Requests to transmit personal data submitted via email are responded to within one month. Customer support identifies the person and indicates what personal data are to be transmitted. Direct marketing messages: Email address and phone number are used for sending direct marketing messages if the customer has given the respective consent. If the customer does not want to receive direct marketing messages, the customer should select the relevant link at the footer of the email or contact customer service. Where personal data are processed for direct marketing purposes (profiling), the customer has the right to object at any time both to the initial and further processing of his/her personal data, including profiling related to direct marketing by notifying customer support thereof via email. Dispute resolution: Disputes concerning the processing of personal data are settled through customer support.

Complaints procedure

Charmkit shall be held liable for the non-compliance or defects of the goods sold to Customer that occur within two years from the receipt of these goods by Customer. Should goods be found non-compliant or have defects, please send the complaint to [email protected] . The complaint should contain the following information: Customer's name and contact details; 1.Date of presenting a complaint; 2.Description of the product's defects; 3.Complaint being presented to Charmkit; Reference to documents, confirming the fact of the transaction or a warranty, or provide their copies in the attachment. Charmkit will reply to a complaint in writing within 15 days as of the receipt of the complaint from Customer. If Charmkit is unable to provide a response to the Customer's complaint within 15 days, Charmkit will inform Customer of that in writing, stating the reason for delay and the date by which the response will be provided. Charmkit shall not assume liability for defects that have resulted through the Consumer's fault, either due to improper storage or non-intended use of products. Defects are product defects, not defects of packaging. Should the goods appear to be non-compliant to the contract's terms and conditions, or have defects or malfunctions, Customer shall have the right to demand the repair or replacement of the goods. If the repair or replacement is impossible, or proves unsuccessful, or causes Customer unreasonable inconvenience, Customer shall retain the right to withdraw from the contract and claim the return of money.

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